We do not offer a specific warranty, as the length of time a repair can be expected to last varies based upon how often you wear your shoes and how you care for them. However, we take pride in the Gus’s means quality of our craftsmanship. If you believe that your repair was faulty, please contact customer service at (800) 207-2114 or through our contact form and we will work with you. When our family works on your shoes you can trust, “with every step you take, we are right there with you”.

Many problems including holes and rips can be repaired, but some shoes cost more to fix than to replace. We will always tell you upfront if shoes are not worth fixing, and will let you know the price before beginning any repairs. However, we must see your shoes to determine their repair potential, so please bring them in for an assessment.

We offer a variety of shoe repair packages to suit any need, from a quick heel repair and shine to a complete overhaul. Explore the packages we offer and determine which one is right for you.

 Gus New Quality Shoe Repair is authorized as a recommended repairer by many major shoe retailers such as BARNEYS New York and Neiman Marcus . In the tens of thousands of shoes brought to us, we have never met a challenge we could not overpass our beloved clients expectations.

We fix many accessories besides shoes including handbags, belts, luggage, briefcases, and more.

If your accessory is a favorite piece or an expensive piece it is probably a candidate to repair or restore.

For walk in service, we offer while you wait, same day, or next day options. We’re  customer service oriented, family owned and operated company. When you choose to ship your items to one of our locations, from the time Gus New Quality Shoe Repair actually receives your shipment of shoes to the time they are back on your feet is usually five to seven business days.

That is OK, not everyone is an expert in shoe and leather repair services. We will make the determination of what is best for your belongings when we receive them, and let you know beforehand if you so desire. After all we are the experts!

For online orders (drop ship, etc.) we accept major credit cards and electronic checks. For walk in work, we accept cash and credit cards.

This depends on the size of the order. Normally, we incur all shipping charges to and from our facilities.

Yes, in cases where you have many pairs you would like to get done at once we will work with you to give you a discount.

Probably. The white stains are most likely due to salt. The sooner you neutralize the salt, the better. Salt can actually scar the leather if left too long.

You need to neutralize the salt using a mild solution of vinegar and water. To do this properly you should get the entire shoe/boot wet so that you don’t create additional water marks. This is especially true for suede and nubuck. Use a soft- bristled brush to wet the footwear. Don’t soak it – just get it wet. Then scrub the salt-stained areas. Pat the footwear dry with a towel or other absorbent cloth. Use a light-colored cloth on light-colored footwear to avoid color “bleeding” from the cloth to the footwear. Allow footwear to dry thoroughly with plenty of air – No HEAT!

Many women love their high-heeled shoes but are too uncomfortable and afraid to wear such high heels. At Cobbler & Shine, we are experts in lowering the heels on your favorite shoes and making you more comfortable and safer walking in them. Even a small amount will make a huge difference as you will notice.

Unfortunately most local cobblers do not have all the capabilities as Angelo’s do to tackle some of the hardest shoe repair problems. Nine times out of ten we can do what they can’t.

Yes, we replace broken zippers on shoes, boots, and purses all the time.

Yes, we do a great job with them and have the perfect sole to match!

Birkenstocks are a very popular brand that we often repair. We have a perfect sole and for a small extra charge, we can repair and replace cork, belts, and suede.

Yes we do. In addition we take pride in our reputation for providing this service to our fashionistas without compromising the look or design of the glamorous shoe. We also carry the soles in beige black silver and gold.

Yes, this is very common. In these situations we perform what is called a recovery heel operation. We will replace the leather around the heel stem to make the heels look like new.

Yes, in this case we will usually need to replace both heels from the pair. We have hundreds of heel stems to chose from and will match the replacements as closely as possible to the original.

Yes, but remember this is only possible when going form light to dark.

Yes, we can patch it and cover up. Problem solved.

Yes we can!

Yes, we have techniques that will bring that suede back to life!

Yes.

Yes, we repair boat and tennis shoes all the time and can resole these shoes with great success.

We do offer orthopedic work. All orthopedic jobs are priced on a case-by-case basis. Please contact our customer service staff for a quote and more information.

Yes. At Angelo’s we specialize in custom boot refitting, and we can stretch the calf area or even take them in, giving your boots the most comfortable fit possible. We Can add a zipper or even an elastic , we do what ever it takes to get the job done.

Yes we do. In fact we clean and recondition almost any time of bag of any major designer brand and style, including leather, vinyl, suede, etc.

Using the correct materials, a skilled technician can make damage seem to disappear. In some cases the damage will be invisible, other times (depending on severity) it may appear as a natural characteristic of the hide. We can’t speak for other leather repair companies, but if we do a repair, we always tell customers. “When we finish your repair you may be able to find it because you know exactly where it is, but no one without previous knowledge of it should be able to find it.”

Under normal use conditions, you can expect the repaired area to last as long as the surrounding leather.

We have over 500 to expertly match your leather belongings. As service called leather refinish. Even in cases where there is color variation or mottling to the color. In those cases, we would artistically re-create the effect in the areas affected.

Ink is a dye. Your leather has literally been re-colored to the color of that ink in the affected area. As such, it is not something that can be “cleaned”, as any cleaning compound that is strong enough to remove the ink, will also remove the surface color of the leather. Ink sticks are available from various sources. However, we urge caution, as there are generally two outcomes.

• The ink is removed along with the surrounding color, leaving a larger, “bleached” area.
• The ink is smeared, leaving a larger smudge mark.

There are some things you can try. Using a soft, white artist’s eraser, gently trail down the ink line with the eraser. This may lighten the ink stripe. Another strategy is to do nothing. One of ink’s attributes is that it migrates into porous materials. If there is a small amount of ink, it may dissipate into the leather, presenting a decreasing amount on the surface, and may eventually fade away entirely. This is unlikely with any heavy concentration of ink.

Keep in mind that the ink isn’t harming the leather, and is an aesthetic issue only. In the end, the ink can be removed successfully, but may require professional attention.

Cat claw (or dog claw, for that matter) scratches are a very common problem on even heavily finished leathers, and are correctable. The number of scratches will determine whether the extent of the required repair.

In 95% of the cases if your leather is a good leather to start with it can be repaired.

Yes, it can be refinished, as long as the leather is still “healthy”. Once your item arrives to our locations, one of our professional would be able to determine what needs to be done.

I have ink or nail polish on my leather. Will that come out? Yes. After removing the stain, if necessary, the technician will touch up the area with leather dye.

Important or often-used items should be conditioned every 6 months. This keeps the leather supple, so that it won’t crack. There are many conditioners available.

Depending on the situation, we do work onsite, and may assess a fee. Contact us today for more information.

Yes!  Most heels can be shortened, but only as much as the arch of the shoe will permit.

Yes!  A toe piece (tip) can be put on the shoes that will make them look good as new.

Severe scuffs may need to be dyed, but normally a really good cleaning coupled with a quality shoe shine will restore your shoes to a near-new condition.

Yes!  You have three options:

1. Place shoes on a shoe stretcher (done in the repair shop),
2. Purchase and apply liquid shoe stretch, or
3. Purchase and apply spray shoe stretch.

Yes!  Purchase a “foot cushion/halter”.  A foot cushion/halter is a foam cushion placed into the shoe that not only ends foot sliding but increases the overall comfort of the shoe.

Yes!  All leather shoes can be dyed; however, you cannot dye dark shoes in order to make them lighter.

Sometimes the zipper would need to be replaced but quite often the existing zipper may only need a new slide, which is a rather inexpensive fix.

Yes!  We can repair most rips (leather or otherwise) but please bring it by to have one of our staff take a look at it.

Yes!  Please let us take a look at your shoes before throwing them away.  We have about a 90% success rate in saving shoes that pets have gotten ahold of.

Yes!  There is a product called Leather Tannery that will make your leather goods look good as new.

We do replace zippers in boots and shoes, including English riding boots, but many zippers can also be repaired for a minimal fee.

We can resole using a variety of materials at your discretion, including leather. We offer a variety of sole materials by Vibram, as well as other manufacturers.

We can clean some leather products, but we do not do custom dyeing. We do sell many leather cleaning products and dyes if you are inclined to do it yourself.

 Some repairs can be done while you wait, but many will take longer.

Yes.

Although we do make boots for family members, we do not make custom boots to sell.

Yes. However, please call before shipping us any shoes so that we can discuss prices and delivery options. We usually ship by USPS or UPS.

Zabellos strives to provide swift, quality service to our customers. After placing your order, you will receive your shoe mailer and shipping materials within 3-5 business days. Once you’ve placed your shoes in the mail, you can expect them back, exquisitely renewed, within 8-10 business days. If unexpected circumstances cause any delay, a Zabellos customer satisfaction representative will contact you immediately. See also our overnight shipping service.

Through our Custom Package option, you can repair any leather good. We can repair or re-craft golf shoes, baseball gloves, mountain climbing shoes, bowling shoes, dance shoes, handbags, leather jackets, broken zippers, belts and even gun holsters. The possibilities are endless, just challenge us.

Shoe accessories cannot be purchased in our online store independently of a repair. If you would like to make an accessories-only purchase, please call us at (888) 556-0172.

Our master cobblers are experts at restoring and renewing shoes, and many shoes will look like new after getting the Zabellos treatment. However, certain shoes look better than others after a repair. This is because some leathers and fabrics do not lend themselves as well to restoration. But we guarantee that we will do everything possible to repair your shoes and make them look their best.

Yes, we dye both fabric and leather shoes. But keep in mind that you can only go from a lighter color to a darker one. Furthermore, not all materials can be dyed.

You should also be aware that colors vary from screen to screen. Different types of leather and fabric also vary in the way they absorb dye. We will do our best to match the color you select, but there may be slight variations in tone.

To place a dye order, please go to the Custom Package page.

If you are unhappy for any reason with your shoe repair, please contact Zabellos customer service at (888) 556-0172 or through our contact form. We take pride in the quality of our work and will do everything we can to make sure our customers are satisfied.

If you’re unsure if a particular problem can be repaired, please email us a picture and a customer service agent will contact you to discuss your options.

After we receive your shoes, our master craftsmen will inspect them. If we determine that your shoes are indeed beyond repair, we will let you know and issue a prompt refund.

We do not offer a specific warranty, as the length of time a repair can be expected to last varies based upon how often you wear your shoes and how you care for them. However, we take pride in the quality of our craftsmanship. If you believe that your repair was faulty, please contact customer service at (888) 556-0172 or through our contact form and we will work with you to resolve the matter.

Zabellos offers corporate services at very competitive rates. For more information, please contact us at (888) 556-0172 or through our contact form.

If you’d like a new pair of custom tailored shoes, please visit www.customshoes.net—a highly talented shoe master who can build what you need.

With the Platinum package, we will fix your squeaky shoes. Simply let us know in the comments box when submitting your order.

We accept all major credit cards Visa, MasterCard, American Express, Discover, as well as PayPal.

Yes, please contact us at (888) 556-0172 to place your gift card order.

In general, sales tax does not apply to services such as shoe repair. You will not be charged sales tax for shoe repair through Zabellos. However, sales tax does apply to the merchandise we sell, such as our shoe accessories. Our price includes sales tax where applicable. This means we will pay sales tax for California customers. Customers outside California may owe use tax. Please contact your tax advisor.

Zabellos understands the importance of security for our customers. We strive to provide the safest online shopping experience possible. To that end, we use 128-bit Secure Sockets Layer (SSL) technology to encrypt and transmit your information securely and without risk.

At Zabellos, door-to-door shipping is completely free of charge! We also offer overnight shipping for a fee.

Once you drop your shoes in the mail, you should receive them back within 8-10 business days.

If you’re in a rush to get your shoes, you can pay for express service and overnight shipping. For an additional $80 fee, we will repair your shoes and get them back to you within 2 business days from the time you dropped them in the mail.  For example, If you place your order on Wednesday, and have the UPS pick up the same day, we will return your shoes on Friday.

Zabellos ships only to U.S. addresses.

When you print your shipping label after checkout process, you will be provided with a tracking number on the label. To check on the status of your order, visit the USPS website and enter your tracking number.

If your shoes or boots do not fit in the mailer we provide, simply take them to your local post office and affix the mailing label we sent you to one of their shipping boxes. Zabellos will still cover all shipping charges.

By logging into your account, you can see the status of your order, including pictures of your shoes before and after the repair process.

Please contact us immediately at (888) 556-0172 if you need to change or cancel your order. We process our orders quickly, sending out welcome kits and shipping boxes daily, Monday through Friday, at 12 pm. In order to receive a full refund, you must cancel before we’ve shipped yours out. If you cancel after your welcome kit or shipping boxes have gone out, we’ll deduct $10 from your refund amount. If you cancel after you’ve mailed us your shoes, we’ll deduct $25 from the total.

If your items are damaged during return shipping, please email us pictures of the damage and a Zabellos customer service agent will promptly contact you to resolve the issue.

When you call regarding an order, please have your full name, address, and email address ready. In lieu of this information, you can use the unique order number assigned to your repair, which can be found on your order history page.

United States Post Office offers shoe boxes free of charge. You can also contact us at (888) 556-0172 or through our contact form and we will ship you additional boxes.

If you’re still not sure which repairs you need, please feel free to contact us OR by calling (800) 207-2114 or submitting a question through our contact form. And you can always email us a picture, and a customer service agent will get back to you to discuss your options.