Gus New Quality Shoe Repair
Last Updated: November 8, 2026
At Gus New Quality Shoe Repair, we respect your privacy and are committed to handling the personal information you share with us responsibly.
This Privacy Policy explains how we collect, use, disclose, and protect information when you visit www.shoerepairchicago.com, contact our business, or submit a repair quote request.
1. Information We Collect
When you contact us or request a repair quote, we may collect:
- Your full name
- Email address
- Telephone number
- Type of repair service requested
- Descriptions of shoes, handbags, luggage, or other items
- Photographs voluntarily uploaded with your request
- Information you provide in subsequent communications
Our website and its service providers may also process technical information, such as IP addresses, browser information, and information relating to website security and functionality.
2. How We Use Your Information
We use information collected through our website to:
- Review and respond to repair inquiries
- Evaluate repair possibilities and prepare estimates
- Contact customers about requested services
- Coordinate repair-related communications
- Maintain business correspondence and records
- Support website functionality, security, and troubleshooting
- Comply with applicable legal obligations
We use repair photographs to understand the condition of submitted items and evaluate possible repair or restoration services.
Submitting a quote request does not create an obligation to purchase our services.
3. Repair Photographs and Uploaded Files
Customers may voluntarily upload photographs to help us evaluate their repair requests.
Uploaded files may be temporarily processed by our website and delivered to our business email as attachments. Copies received by email may remain in our business correspondence until deleted in accordance with our record-management practices.
Please do not upload payment card information, government identification documents, or other sensitive personal information.
We do not use customer-submitted repair photographs in public galleries or promotional materials without obtaining appropriate permission.
4. Email Communications
When you submit a repair inquiry, we may send you an automated confirmation email and follow-up communications regarding your request.
These messages are related to the services you have requested. Receiving a confirmation does not mean your repair has been approved or that a final price has been established.
5. Website Services and Third Parties
We use third-party service providers to operate our website and communicate with customers. These may include:
- HostGator: website hosting infrastructure
- WordPress and Contact Form 7: website content and repair inquiry forms
- Google Workspace: business email communications and storage
- Cloudflare Turnstile: protection against automated form submissions
These providers may process information as necessary to deliver their respective services, subject to their own applicable terms and privacy practices.
We may also use website performance, analytics, or security tools. Any additional data collection through these tools should be reflected in this policy when enabled.
We may disclose information when required by applicable law or when reasonably necessary to protect our business, customers, and website.
6. Cookies and Similar Technologies
Our website and its service providers may use cookies or similar technologies for essential functionality, security, and website operation.
Additional analytics or marketing technologies, if enabled, may collect information about visitor activity.
You can manage certain cookies through your browser settings. Disabling cookies may affect some website features.
7. Information Retention
We retain customer inquiries, correspondence, and submitted information for as long as reasonably necessary to respond to requests, manage customer relationships, maintain appropriate business records, resolve disputes, and comply with applicable obligations.
Retention periods may vary depending on the type of information and the services involved.
8. Data Security
We take reasonable steps to protect information submitted through our website and handled in our business operations.
However, no internet transmission, website, or electronic storage system can be guaranteed to be completely secure.
9. Children’s Privacy
Our website and repair inquiry services are intended for a general audience and are not directed to children under 13.
We do not knowingly solicit personal information from children under 13 through our website.
10. Your Privacy Choices
You may contact us to request access to, correction of, or deletion of personal information we maintain about you.
We will review and respond to requests as appropriate under applicable law, subject to legitimate business, security, and record-retention requirements.
11. External Websites
Our website may contain links to third-party websites. We are not responsible for their independent privacy practices or content.
We encourage visitors to review the privacy policies of websites they choose to visit.
12. Changes to This Policy
We may update this Privacy Policy to reflect changes in our website, business practices, service providers, or applicable requirements.
Updates will be posted on this page with a revised effective date.
13. Contact Us
For questions about this Privacy Policy or your personal information, please contact:
Gus New Quality Shoe Repair
2361 N Clark St
Chicago, IL 60614
Phone: (773) 525-0133
Email: support@gusnewquality.com
Website: www.shoerepairchicago.com